Privacy Policy

Your Rights to Access and Delete

You have the right to request a copy of the personal data we hold about you. Simply use the contact page to ask for it, and we will provide the information in a clear format. You may also request that we delete your data. We will honour such requests unless we are legally required to keep certain records. We act promptly, usually within the timeframes set by Malaysian law.

Why We Hold This Data

The details you submit through the contact form are used solely to respond to your enquiry. If you ask about your account or a withdrawal, we need that information to verify your identity and assist you properly. Server logs help us understand how visitors use the site, which pages are popular, and where technical errors occur. This allows us to improve the platform's performance and security.

Cookies and Your Choice

We use cookies to remember your preferences, such as language and display settings. They also help us analyse traffic patterns. These cookies do not store sensitive information like your login details. If you disable cookies in your browser, the site will still work, but you may lose certain conveniences, such as remembering your preferred view or having forms pre-filled. You will also appear as a new visitor each time.

How Long We Keep Records

Contact form submissions are kept only as long as needed to resolve your query, and are deleted once the conversation is closed. Server logs are retained for a limited period, typically a few weeks, to support security reviews. When data is no longer required for the purpose it was collected, we remove it securely. We do not keep records longer than necessary, and we review our retention practices regularly.

What We Collect

When you use the contact form on this site, you provide your name, email address, and the message you type. We also record the date and time you send it. No other personal details are asked for. Like most websites, our servers automatically log your IP address, the type of browser and device you use, and the pages you visit. This information is collected each time you access the platform, even if you do not fill in a form.

Who We Share Data With

We share certain data with analytics providers and hosting companies that act on our instructions. These partners process data only to help us run and improve the site, and they are bound by confidentiality. We never sell your personal information to third parties. No data is shared for marketing or advertising purposes. Your information stays within the platform and its essential service providers.

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